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Tuesday, May 16, 2006


It's all about me: Why e-mails are so easily misunderstood | csmonitor.com 

It's all about me: Why e-mails are so easily misunderstood | csmonitor.com:

"In effect, e-mail cannot adequately convey emotion. A recent study by Profs. Justin Kruger of New York University and Nicholas Epley of the University of Chicago focused on how well sarcasm is detected in electronic messages. Their conclusion: Not only do e-mail senders overestimate their ability to communicate feelings, but e-mail recipients also overestimate their ability to correctly decode those feelings.

One reason for this, the business-school professors say, is that people are egocentric. They assume others experience stimuli the same way they do. Also, e-mail lacks body language, tone of voice, and other cues - making it difficult to interpret emotion.

'A typical e-mail has this feature of seeming like face-to-face communication,' Professor Epley says. 'It's informal and it's rapid, so you assume you're getting the same paralinguistic cues you get from spoken communication.'"


Know what I'm saying?


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